Responsible Gaming at
masibet

masibet operates a zero-tolerance policy toward underage gambling. Every player who registers on the platform must be at least 18 years of age at the time of registration. This requirement is non-negotiable and applies uniformly to all players across Bangladesh and every other jurisdiction in which masibet operates.

During the account registration process, players are required to confirm their date of birth and agree to the platform's terms, which include the 18+ age requirement. As part of the know-your-customer (KYC) verification process, masibet may request a government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — to confirm that the date of birth provided is accurate.

Where masibet has reasonable grounds to suspect that a registered player may be under the age of 18, the account will be suspended pending identity verification. Any deposits made by an underage player will be returned in full, and any winnings accrued during the period of underage access will be forfeited. Access to all games and betting markets will be denied until verification is complete.

Protecting young people in your household: If you share a device or computer with younger family members, we strongly encourage you to log out of your masibet account after each session and to consider using parental control or content filtering software to prevent minors from accessing gambling websites. Do not share your account login credentials with anyone, regardless of age.

Problem gambling can develop gradually and is not always easy to recognise in yourself. It can affect people from all backgrounds and at all income levels, including players who gamble infrequently. The following warning signs may indicate that gambling is beginning to have a negative impact on your life or the lives of those around you.

masibet provides a suite of responsible gaming tools that are built directly into the player account dashboard. These tools are available to every registered player at no cost and can be activated or adjusted at any time. We actively encourage all players to explore these features even if they do not currently feel that gambling is a problem — setting limits in advance is one of the most effective ways to keep gaming enjoyable.

Managing how much money you deposit into your masibet account is one of the simplest and most effective responsible gaming measures available. Deposit limits allow you to define, in advance, the maximum amount you are comfortable depositing over a given time frame, regardless of how you feel in the moment during a session.

How to set a deposit limit: Navigate to your account settings and select the "Responsible Gaming" or "Player Limits" section. Choose whether you want to set a daily, weekly, or monthly deposit cap, enter your preferred amount in Bangladeshi Taka (৳), and confirm. The limit takes effect immediately and cannot be exceeded regardless of the payment method used — whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer.

Reducing your limit: Any request to reduce a deposit limit takes effect immediately — no waiting period applies. We deliberately make it fast and easy to reduce limits so that players can act decisively when they recognise that their spending needs to be reined in.

Increasing your limit: A request to increase a deposit limit is subject to a mandatory 24-hour review and cooling-off period before the increase takes effect. This delay is intentional — it gives you time to reconsider whether the increase is genuinely right for you, and it prevents impulsive decisions made during or after a losing session from having an immediate financial impact.

If you are unsure what limit is right for you, a practical starting point is to assess your discretionary monthly income — the amount left over after all essential expenses including rent, food, utilities, and transport are covered — and set your gambling budget as a small fraction of that figure. masibet recommends that gambling never accounts for more than a minor proportion of your disposable income.

Self-exclusion is the strongest protective tool available on masibet. When you self-exclude, your account is suspended and you are blocked from logging in, placing bets, depositing funds, or participating in any promotional activity for the duration of the exclusion period you have chosen. All marketing communications from masibet are halted immediately upon activation.

Available exclusion periods:

• 30-day exclusion — a short-term break, suitable if you feel you need space to reassess your habits
• 90-day exclusion — a medium-term break, recommended if deposit limits and time-out features have not been sufficient
• 180-day exclusion — a longer break for players who recognise that gambling has become a persistent concern
• 1-year exclusion — suitable for players who need an extended period away from the platform
• Permanent exclusion — an indefinite suspension of your account with no automatic reinstatement; reactivation requires a formal review process and a minimum cooling-off period of five years

How to self-exclude: You can request self-exclusion at any time by visiting the "Responsible Gaming" section of your account settings, or by contacting our support team directly at support@masibet. Once a self-exclusion request is received, it is processed within 24 hours. During this processing window, you are encouraged to avoid logging in to the platform.

What happens to your balance: Any funds remaining in your account at the time of self-exclusion will be returned to the payment method used for the most recent deposit. Pending withdrawal requests will be processed in the normal course.

Attempting to bypass self-exclusion: If you are self-excluded and attempt to open a new account on masibet using different details, you must inform our team at support@masibet so that the exclusion can be extended to the new account. Creating a new account to circumvent a self-exclusion is a breach of masibet's terms and conditions.

A time-out is a shorter, lighter-touch alternative to full self-exclusion. It is designed for players who feel they need a brief break from the platform — perhaps following a stressful session, a period of heavy play, or simply a desire to reset their habits — but who do not wish to close their account permanently or for an extended period.

Available time-out durations on masibet:

• 24-hour time-out — your account is temporarily locked until the following day
• 48-hour time-out — a weekend or two-day break from the platform
• 7-day time-out — a full week away, useful for players who find that short breaks help them maintain perspective
• 30-day time-out — a month-long pause; note that at this duration, self-exclusion may also be an appropriate option to consider

During a time-out period, your account remains registered on the platform, your balance is preserved, and your account history is retained. However, you cannot log in, place bets, deposit funds, or receive promotional communications until the time-out expires. Time-out periods cannot be shortened or cancelled once activated — this is an intentional safeguard.

Activating a time-out: Go to your account dashboard, navigate to "Responsible Gaming" settings, select "Take a Break", choose your preferred duration, and confirm. The time-out activates immediately. You can also request a time-out by contacting support@masibet at any time of day or night — our team processes requests promptly.

After a time-out period expires, your account is automatically reinstated and you can log in as normal. masibet will send a brief notification reminding you that your account has been reactivated and encouraging you to review your responsible gaming settings before resuming play.

The following questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers — the purpose is simply to give you a clearer picture of your relationship with gambling. If you answer "yes" to several of these questions, we encourage you to contact support or activate one of the player protection tools described on this page.

If you feel that gambling has become a problem — or if you are concerned about someone else — please do not hesitate to reach out. masibet's support team is available 24 hours a day, seven days a week, on Bangladesh Standard Time (UTC+6). All responsible gaming enquiries are handled with complete confidentiality and without judgement.

There is no wrong time to ask for help. Whether you want to set a deposit limit, take a break, self-exclude, or simply talk through your concerns, our team is ready to assist. Reaching out early, before a problem becomes serious, is one of the most important steps a player can take.