Privacy Policy —
masibet

masibet collects personal data from players at various points during the account lifecycle. The categories of data we collect, and the context in which we collect each category, are described in detail below. We collect only the minimum data necessary for each stated purpose and do not retain data beyond the periods set out in Section 5 of this policy.

Identity and Registration Data: When you create an account on masibet, we collect your full legal name, date of birth, gender, email address, mobile phone number, and residential address. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and establish your account record on the platform.

Payment and Transaction Data: To process deposits and withdrawals, we collect information related to your chosen payment method. For mobile wallet transactions via bKash, Nagad, Rocket, or Upay, this includes your registered mobile wallet number. For bank transfers through Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, this includes your account holder name and bank account details. For card payments via Visa or Mastercard, we collect your card number (stored in tokenised form only), expiry date, and billing address. We do not store full card numbers on our servers.

Identity Verification Documents: As part of our know-your-customer (KYC) and anti-money laundering (AML) obligations, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as a utility bill or bank statement dated within the last three months.

Technical and Device Data: When you access masibet, our servers automatically record certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, and time zone. This data is used for fraud prevention, security monitoring, and improving platform performance for players across Bangladesh.

Behavioural and Usage Data: We collect data on how you interact with the platform, including pages visited, games played, bet amounts and frequencies, session duration, login and logout timestamps, and features accessed. This data helps us personalise your experience, identify responsible gaming concerns at an early stage, and improve the overall quality of the platform.

Communications Data: If you contact masibet support via live chat, email, or any other channel, we retain a record of that communication, including the content of messages exchanged and any attachments provided. This enables us to resolve disputes, maintain service quality, and comply with record-keeping requirements.

masibet processes your personal data for the following specific purposes. Each purpose is supported by a legitimate legal basis, which is identified alongside each use case in the table below.

Where masibet relies on your consent as the legal basis for processing — such as for sending promotional emails about new games, bonuses, or seasonal offers relevant to Bangladesh events like Eid or Pohela Boishakh — you have the right to withdraw that consent at any time. You may do so by updating your communication preferences within your account settings or by contacting our support team at support@masibet. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal.

masibet does not use automated decision-making processes that produce legal or similarly significant effects on players without human oversight. Where automated systems flag an account for review (for example, in the context of fraud detection or responsible gaming alerts), a qualified member of the masibet team will review the case before any action is taken.

masibet does not sell your personal data to third parties. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.

Payment Service Providers: To process your deposits and withdrawals, we share relevant payment details with our payment partners including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladeshi banks. These providers receive only the minimum data required to execute the transaction and are contractually obligated to process it securely and in accordance with their own privacy commitments.

Identity Verification and KYC Partners: We may engage specialist third-party identity verification services to assist with document authentication and screening against AML watchlists. These providers process identity data on our behalf and are bound by strict data processing agreements that prohibit any secondary use of the data provided.

Game Software Providers: masibet's game library is powered by providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. In the course of delivering their games via the platform, these providers may receive limited technical and session data (such as session tokens and game round identifiers) necessary for game delivery and dispute resolution. They do not receive your name, payment details, or contact information.

Legal and Regulatory Authorities: masibet will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or regulatory direction. We will notify you of any such disclosure unless we are legally prohibited from doing so.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of masibet's business, personal data held by the platform may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

All third parties with whom masibet shares personal data are required to implement appropriate technical and organisational security measures and to process the data solely in accordance with masibet's instructions.

masibet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device by a web server. The cookies used by masibet fall into the following categories:

masibet does not place advertising cookies, cross-site tracking cookies, or social media tracking pixels on the platform. You will not be targeted with advertisements on third-party websites based on your activity at masibet.

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies will impair the functionality of the platform and may prevent you from logging in or completing transactions. Disabling functional or analytical cookies will not affect your ability to use the core features of masibet but may result in a less personalised experience.

Instructions for managing cookies in the most commonly used browsers — including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari for mobile — are available in the help documentation for each browser. For assistance, you may also contact our support team at support@masibet.

masibet retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable legal or regulatory obligations. The following retention periods apply to the main categories of data held by the platform:

• Account and identity data — retained for the duration of the account relationship plus five years following account closure, to satisfy AML and record-keeping requirements.
• Transaction and payment records — retained for seven years following the date of each transaction, in accordance with standard financial record-keeping requirements.
• Identity verification documents — retained for five years following account closure or the completion of the most recent KYC review, whichever is later.
• Responsible gaming records — retained for five years following account closure to enable audit of player protection measures and to prevent circumvention of self-exclusion arrangements.
• Communications records — retained for three years from the date of the most recent communication unless the content relates to an ongoing dispute, in which case it is retained until the dispute is fully resolved.
• Behavioural and usage data — retained in aggregated, anonymised form indefinitely for analytical purposes; identifiable usage data is deleted within 24 months of the session to which it relates.
• Technical and device data — retained for 12 months from the date of collection for security and fraud prevention purposes.

Personal data held by masibet is stored on secure servers. Where data is transferred outside Bangladesh for storage or processing purposes — for example, where a game provider or infrastructure partner operates servers in another jurisdiction — masibet ensures that appropriate contractual safeguards are in place to maintain an equivalent level of data protection.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for aggregate statistical analysis without further restriction.

As a player on masibet, you hold a number of rights in relation to the personal data the platform holds about you. These rights are described below. To exercise any of these rights, please contact our support team at support@masibet with your full name, the email address registered to your account, and a description of the right you wish to exercise. We will respond within 30 days of receipt of a valid request.

• Right of Access: You may request a copy of all personal data that masibet holds about you, including the purposes for which it is processed, the categories of data held, and the recipients to whom it has been disclosed.
• Right to Rectification: If any personal data held about you is inaccurate or incomplete, you may request that it be corrected or updated. You can update basic account information directly through your account settings; for corrections to identity documents or verified records, please contact support.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. This right is subject to overriding legal retention obligations, particularly in relation to AML and financial records.
• Right to Restriction of Processing: You may request that masibet restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being considered.
• Right to Data Portability: Where processing is carried out on the basis of contract or consent and by automated means, you may request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where masibet relies on legitimate interests as the legal basis. You also have the right to opt out of direct marketing communications at any time, without restriction.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

masibet will not charge a fee for handling a privacy rights request unless the request is manifestly unfounded, repetitive, or excessive. In such cases, we reserve the right to charge a reasonable administrative fee or to decline the request, with a written explanation of our decision.

masibet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures are reviewed and updated on a regular basis in line with evolving best practices in information security.

Encryption: All data transmitted between your device and the masibet platform is encrypted using 256-bit Transport Layer Security (TLS). Sensitive data at rest, including payment credentials and identity document copies, is encrypted using AES-256 encryption with access restricted to authorised personnel only.

Access Controls: Access to personal data within masibet's internal systems is governed by a strict role-based access control policy. Staff members are granted access only to the categories of data necessary for their specific role. Access rights are reviewed quarterly and revoked immediately upon change of role or termination of employment.

Infrastructure Security: The masibet platform is hosted on infrastructure protected by enterprise-grade firewalls, intrusion detection systems, and regular penetration testing. Database servers are not directly accessible from the public internet.

Incident Response: masibet maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to affected players, masibet will notify impacted players without undue delay and will take all reasonable steps to contain the breach, mitigate its effects, and prevent recurrence.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are encouraged to protect your own account security by using a strong, unique password and enabling any two-factor authentication options available within your account settings. If you believe your account has been compromised, contact support@masibet immediately.

masibet reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform functionality, or data processing practices. When a material change is made to this policy, the updated version will be published on this page with a revised effective date displayed prominently at the top of the document.

Where a change to this policy materially affects the way in which masibet processes your personal data, we will notify registered players directly via the email address associated with their account prior to the change taking effect. Your continued use of masibet following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

We encourage you to review this page periodically to remain informed about how masibet protects your data. If you have any questions about this Privacy Policy, about the data we hold about you, or about your privacy rights as a player on the platform, please contact our support team at support@masibet. Our team is available 24 hours a day, seven days a week, on Bangladesh Standard Time (UTC+6).

For questions specifically concerning your rights under applicable data protection law, or if you are not satisfied with our response to a privacy rights request, you may seek further guidance from the relevant data protection authority in your jurisdiction.